1. Introduction

QTA TECH is a digital transformation and IT services agency that also offers professional training programs, both in-person and online. This policy is intended to outline the terms of participation in our training programs, ensure transparency, and protect the interests of both QTA TECH and its clients.

2. Purpose of the Policy

The purpose of this policy is to define:

• The terms of registration and participation
• Payment and cancellation procedures
• Confidentiality and data processing rules
• Intellectual property rights

3. Target Audience

Our training programs are designed for:

• Professionals seeking to enhance their skills
• Students and job seekers
• Companies aiming to upskill their staff
• Anyone interested in acquiring digital and tech skills

4. Registration Process

• Registration must be completed online via our website or in person at our office.
• Participants must fill out a registration form with accurate information.
• Registration is confirmed only after full payment or upon receipt of a formal commitment from a third-party sponsor (e.g., a company).

5. Payment Terms

• Full payment is required before the start of the training.
• Accepted payment methods include credit/debit card, bank transfer, mobile money, and cash (at our office).
• Payment plans may be available, depending on the training program.

6. Cancellation and Refund Policy

If cancellation is initiated by the participant:

• More than 7 days before the start date: 100% refund.
• Less than 7 days before the start date: 50% refund.
• After the training has started: no refund.

If cancellation is initiated by QTA TECH:

• The participant will receive a full refund or may opt to reschedule the training at no additional cost.

7. Training Delivery

• Trainings are delivered either online (via Zoom, Teams, or our LMS) or in person (at our facilities or on client premises).
• Training schedule, duration, and content are specified on the course page.
• A certificate of completion is issued at the end of the training, subject to attendance and active participation.

8. Confidentiality and Data Protection

• QTA TECH is committed to protecting participants' personal information.
• Data collected is used solely for training and administrative purposes and will never be sold or shared with third parties.
• In accordance with applicable laws, participants have the right to access, correct, or delete their personal data.

9. Intellectual Property

• All training materials (videos, documents, slides, etc.) are the exclusive property of QTA TECH.
• Unauthorized copying, sharing, or distribution is strictly prohibited and may result in legal action.

10. Quality Commitment

• Our trainers are certified professionals with solid industry experience.
• We commit to providing up-to-date, relevant, and market-driven training content.
• Participants will be invited to complete a satisfaction survey to help us continuously improve our services.

11. Complaints

• Any complaints may be submitted via email at support@qtatech.com or through our website contact form.
• All complaints will be addressed within 7 business days.

12. Acceptance of the Policy

By registering for any training program, participants fully agree to the terms and conditions outlined in this policy.