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Description
ITIL™ 5 Foundation – Optimizing IT Operations and Aligning Services with Strategic Business Objectives
The rapid evolution of technology, particularly with the rise of artificial intelligence, is fundamentally transforming the design, management, and delivery of digital products and services. In this context, organizations need a structured framework to effectively manage their IT services, enhance agility, and create greater value.
This 3-day ITIL™ 5 Foundation training provides you with a solid understanding of the ITIL™ framework and how its principles can be applied to the modern management of digital products and services.
Throughout the training, you will explore ITIL™ guiding principles, the Service Value System (SVS), and the service value chain approach. You will learn how to better structure end-to-end IT activities, strengthen collaboration between teams, and align IT operations with the organization's strategic priorities.
You will also develop an understanding of modern service management practices, continual improvement, and the importance of digital experience in order to enhance service quality, performance, and the value delivered to users and stakeholders.
At the End of the Training
You will be able to:
- Understand the fundamental concepts and principles of ITIL™ 5;
- Apply ITIL™ guiding principles in a modern IT environment;
- Understand and leverage the Service Value System (SVS);
- Structure the value chain to optimize service delivery;
- Align IT operations with the organization's strategic objectives;
- Integrate continual improvement into service management;
- Better address digital experience and user expectations;
- Effectively prepare for the ITIL™ 5 Foundation certification examination.
Certification
This training prepares participants for the ITIL™ Foundation certification, delivered by PeopleCert and internationally recognized in the field of IT Service Management (ITSM).
Please note that the certification “ITIL™ Foundation – Optimizing IT Operations with Strategic Business Needs” is registered in the Répertoire Spécifique under number RS7093. This registration makes the training eligible for the French Personal Training Account (CPF), with the certification examination being mandatory.
DAY 1 — ITIL™ 5 Fundamentals and Modern Service Management
Module 1 — Understanding the Evolution of ITIL™ and the AI Approach
- Evolution of the framework: from ITIL™ 4 to ITIL™ 5;
- Adapting ITIL™ to complex and constantly evolving digital environments;
- Integration of artificial intelligence into modern service management;
- Key AI use cases: automation, predictive analytics, and decision support.
Module 2 — Mastering the Fundamental Concepts
- Understanding the unified management of digital products and services;
- Key concepts: value, utility, warranty, and stakeholders;
- Understanding the relationship between products, services, and value creation;
- Placing customer and employee experience at the heart of service management.
DAY 2 — Service Value System and Management Practices
Module 3 — Exploring the Service Value System (SVS)
- Overview of the Service Value System (SVS);
- Understanding the role of governance and the service value chain;
- The 7 ITIL™ guiding principles and their application to organizational decision-making;
- Understanding continual improvement mechanisms;
- Value streams: from demand to value creation;
- Integrating the different components of the SVS to optimize value creation.
Module 4 — Identifying and Leveraging Management Practices
- Overview of the 34 management practices;
- General management practices: risk management, supplier management, etc.;
- Service management practices: incident management, change management, etc.;
- Technical management practices: deployment management, infrastructure management, etc.;
- Understanding the role and contribution of the different practices;
- Prioritizing practices according to the organization's context and requirements.
DAY 3 — Practical Application and Certification Preparation
Module 5 — Applying ITIL™ Concepts Through Practical Case Studies
- Case studies based on real-world professional scenarios;
- Building an end-to-end value stream;
- Analyzing a business scenario and identifying the most relevant practices;
- Applying ITIL™ guiding principles in practical situations;
- Selecting and prioritizing practices according to operational requirements;
- Reviewing best practices and real-world experience.
Module 6 — ITIL™ 5 Foundation Examination Preparation
- Review and consolidation of the key concepts covered during the training;
- Practice examination under certification-like conditions;
- Review and analysis of answers;
- Identification of areas requiring further improvement;
- Question-and-answer session with the trainer;
- Tips and strategies for successfully passing the official ITIL™ 5 Foundation examination;
- Final preparation for the certification examination.
This training is designed for anyone seeking to develop a structured understanding of modern IT service management and prepare for the ITIL™ 5 Foundation certification, including:
- CIOs, IT managers, and IT leaders seeking to structure and optimize service management;
- IT Service Managers and Service Managers;
- Support, Help Desk, and IT Operations Managers;
- Project Managers and Digital Project Managers;
- Systems, Network, Cloud, and Infrastructure Administrators;
- Quality, Continual Improvement, and Process Managers;
- IT Consultants and Digital Transformation Professionals;
- Business Managers and professionals working closely with IT teams;
- Professionals seeking to transition into IT Service Management (ITSM);
- Anyone wishing to prepare for the ITIL™ 5 Foundation certification and develop a shared understanding of modern digital service management.
No prior technical qualifications or ITIL™ certification are required to attend this training.
However, it is recommended that participants:
- Have a general understanding of IT environments and digital services;
- Have some previous experience in an IT, digital, support, or service management environment. This is an advantage but is not mandatory;
- Be familiar with key concepts related to IT service management, operational processes, and value creation;
- Have a sufficient level of English to follow the training, participate in exercises, and understand the examination preparation materials.
The training is designed to progressively introduce participants to the concepts and practices required to understand ITIL™, even without prior ITIL™ experience.
By the end of this ITIL™ 5 Foundation training, participants will be able to:
- Master the fundamental concepts of digital product and service management, including value, stakeholders, utility, and warranty;
- Understand and leverage AI-enabled approaches to identify opportunities for automation and optimization of IT processes;
- Identify and apply the most relevant ITIL™ management practices according to organizational challenges, operational requirements, and business context;
- Apply the 7 ITIL™ guiding principles to improve decision-making, foster collaboration, and establish a culture of continual improvement;
- Understand the Service Value System (SVS) and how governance, the service value chain, and value creation are interconnected;
- Align IT service management with organizational objectives to improve performance, service quality, and the value delivered to users and stakeholders;
- Effectively prepare for the official ITIL™ 5 Foundation examination and maximize their chances of achieving the certification.
Training Details
- Reference : DOL-ITLV503Training location : DoualaDate :Duration : 3 Days (24 hrs)Price : FCFA900,000
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